Web Site Service Level Agreement

System Uptime - Users of our systems should expect at least 99.75% uptime (no more than 22 hours of downtime per year).

Circumstances beyond reasonable control – We are not responsible for downtime beyond our reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, earthquake, hurricane or other acts of God, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA.  Additionally, we are not responsible for downtime due to DNS issues outside our direct control including browser or DNS caching that may make your site appear inaccessible when others can still access it.