Frequently Asked Questions
We have organized the Clarity Connect frequently asked questions into common categories. Click on the following links to see the related questions and corresponding answers. If you still have questions, please contact us. Thanks for your interest in marketing solutions from Clarity Connect.
Can I send and receive attachments through WebMail?
Yes. You can send and receive as many files as you want in a message - up to 10MB including attachments. If you need to transmit larger files, please contact your CCI account representative.
Why do I get a user name and password error when I check my email using Microsoft Outlook or Microsoft Outlook Express?
When using the Internet Accounts Wizard to set-up your email POP client, please pay careful attention to the information contained in step 4 "Internet Mail Logon" page. You must ensure that you have entered your complete email address (yourname@yourdomainname.com) in the user name field. Note: Microsoft pre-populates the field with just the account field (i.e. yourname). If you keep this information as presented, you will not be able to access your mailbox.
Is there a way to securely check my email?
You can check your WebMail securely by typing in https://webmaillogin.com (notice the 's' in https). For "Mailbox Name" use the full email address and appropriate password for which you are attempting to access the WebMail interface. Once logged in, you will be viewing your email in a secure environment. Note: this ensures that your email cannot be intercepted or viewed between your browser and the email server; this does not result in secure end-to-end email from the sender to you or from you to the recipient.
To securely access your mailbox using POP, you'll need to set the inbound and outbound server to webmaillogin.com. To securely access your mailbox using IMAP, you'll need to leave your inbound server set to imap.webmaillogin.com and set your outbound server to webmaillogin.com.
I can't send or receive email. What should I do?
Are you experiencing difficulties sending and/or receiving email? Do you try to send or receive email and nothing happens or you receive an error message? You may have incorrect settings established. To view how your settings should be set-up, go to
http://www.clarity-connect.com/index.cfm/fuseaction/support.downloadsDet/dlCat/14/index.htm
I can't connect to the Internet to check my mail. What should I do?
If you launch your browser and cannot reach any Web site on the Internet, you may be experiencing connectivity problems. Please contact your ISP for assistance. If your still having problems, call us at (866) 274-8042.
How do I access my mailbox via WebMail?
Access your mailbox by opening your web browser (e.g., Internet Explorer® or Netscape® and entering your webmail.domainname.tld into the address bar (tld = Top Level Domain such as .com, .net, .biz, .org). It is that easy!
Don't put the "www" in front of the address though or it won't work. For example, we check our WebMail at webmail.clarity-connect.com.
Enter the user name (i.e., your email address) and password and click on the 'Login' button. You are now ready to send and/or receive messages. As a note, your user name is your full email address.
